HMIS: How Do I?…
Communications Admin • May 31, 2016
Subhead
The Coalition’s HMIS Department receives and resolves hundreds of user submissions in Issue Trak each month. The top 3 issues in April 2016 were:
- Duplicate Records
- Housing Check-In Issues
- Requests for Training
Do you see your issue in the above list? If so, keep scrolling to view some troubleshooting tips that may help you resolve your issue with out Issue Trak and waiting on a response!
Duplicate Records
Please review the following steps to ensure you do not create any duplicate clients in ClientTrack. It is important to be diligent when creating a new client since the people we serve do not always have complete, verifiable demographic information.
- Search the system by client Social Security Number
- If the client is not found by Social Security Number, search by first and last name using only the first 2-3 letters of each name. For example: when searching for Kelly Mitchell, type “Ke” or “Kel” for the first name, and “Mi” or “Mit” for the last name. This helps catch people who may not have their name spelled correctly in HMIS. You can correct the spelling on the edit client page.
- If the client still isn’t found, search by date of birth.
- Proceed with enrolling the client only if you cannot locate the client’s information after following steps 1-3.
When you do come across a duplicate record, please let the HMIS team know so they can merge the client records.
Training Requests
Do you or does your staff need HMIS training? Click here
for the training calendar and easy online registration! If you have multiple staff members or an entire department who needs HMIS training, email Yvette Fuentes, our HMIS Training Manager about setting up a training at your organization’s office!
HMIS offers the following types of training:
- HMIS New User
- HOPWA New User & Refresher
- Supervisor Support
- Emergency Shelter
- HMIS Refresher
- APR
- Reports
- Outreach/PATH

When someone experiences homelessness, the right solution is not always a long-term housing program. Sometimes a person needs help replacing an ID, reconnecting with family, finding an affordable shared home or overcoming another immediate barrier. That idea guided CFTH Presents: Building Better Pathways — Creating Faster Routes to Stability . The Coalition for the Homeless of Houston/Harris County (CFTH) hosted the discussion with leaders who oversee and carry out Rapid Resolutions across The Way Home, the Houston region’s homeless response system.

When most people think about homelessness, they picture someone sleeping outside or staying in a shelter. But homelessness often begins much earlier. A new survey from Rice University's Kinder Institute estimates that more than 140,000 adults across Harris, Fort Bend and Montgomery counties experienced temporary homelessness during the past year. Many of these individuals never slept outside. They stayed with friends or family because they had nowhere else to go, paid for motel rooms when they could, slept in their vehicles or found other temporary ways to get by. For those of us working in Houston's homeless response system, the estimate did not come as a surprise. What stands out is the scale. Our 2026 State of Homelessness report found that nearly 36,000 people interacted with The Way Home, Houston's regional homeless response system, during 2025. The Kinder estimate shows a much larger group of households struggling before they ever reach organizations like ours. Those numbers do not compete with one another. They tell the story of different points along the same continuum. By the time someone decides whether to enter a shelter or sleep outside, opportunities to prevent homelessness have often passed. The homeless response system helps people regain stability after they are in a shelter or on the street. Prevention happens months earlier, while people are still trying to hold on to their housing. Most people do not ask for help at the first sign of trouble. They work extra hours. They borrow money from family. They juggle bills. They hope next month's paycheck will solve this month's problem. Like most of us would, they try to solve the problem themselves. By the time they reach out, they often need far more help than they would have needed just a few months earlier. That is why Houston's prevention network is so important. Organizations like United Way of Greater Houston connect residents with rental assistance, utility assistance, benefits navigation and other resources that help stabilize households before they lose their housing. If you are struggling to keep up with rent, utilities or other essential expenses, do not wait until you have exhausted every option. Reaching out early gives providers more opportunities to help and gives families more options to stay housed. The Kinder research also reinforces another reality facing our region: We need more affordable housing. More than 140,000 adults experienced temporary homelessness in a single year because too many households live one unexpected expense away from losing their housing. That number points to a much larger population searching for homes they can afford long before they need homeless services. Houston's homeless response system continues to produce strong outcomes. More than 2,100 households moved into permanent housing during 2025, and 85% of those who exited homelessness two years ago remain housed today. At the same time, more than 7,100 people slept in shelters or on the street for the first time in 2025. Those numbers show that while our homeless response system continues to help thousands of people regain stability, new households continue to enter homelessness every day. The Kinder research gives Houston something we have not had before: a clearer picture of the households struggling before homelessness becomes visible. The Way Home will always play a critical role in helping people regain stability, but we also need to help more people before they ever need those services. That means strengthening prevention programs, expanding affordable housing and making it easier for people to ask for help early. Houston has repeatedly shown that when our community understands a challenge, it comes together to solve it. This research gives us a better understanding of where the next challenge begins.



