Using AI to Make Homelessness Prevention Easier to Navigate

September 30, 2026

Imagine losing your housing and having to call organization after organization, explaining your situation each time and hoping you started in the right place.


The Way Home was built so people experiencing homelessness don't have to navigate the system that way.


Through Coordinated Entry, people experiencing homelessness can start with one door. The system helps identify what they need and connects them with available resources across The Way Home, while organizations coordinate behind the scenes.


But what if someone hasn't lost their housing yet?


Coordinating help before homelessness happens


Organizations including United Way of Greater Houston and Alliance of Community Assistance Ministries (ACAM) already lead significant homeless prevention efforts across our region. Now, the Coalition for the Homeless of Houston/Harris County (CFTH) is testing how The Way Home can better coordinate existing resources for people who may be at risk of losing their housing.


The idea is similar to the approach behind Coordinated Entry: make it easier for someone to find the right help without requiring them to navigate a complicated network of programs on their own.


The challenge is scale. When CFTH previously explored phone-based intake, the expected call volume would have required roughly 20 operators and four managers just to answer calls during business hours.


That raised an important question: How can we make existing resources easier to navigate without creating another system that requires significant staffing to operate?


Testing a new role for AI

Screenshot of The Way Home Homeless Prevention Screening page, which explains that the screening is for people who are currently housed but at risk of losing their housing.
Speaker presents on how Fortell AI can support Continuums of Care during the 2026 HMIS Data Symposium.

This month, CFTH is launching a pilot using artificial intelligence developed with Fortell AI.

The technology can gather basic information from someone seeking help and identify existing resources that may meet their needs. Instead of calling multiple organizations and repeating the same information, a person can begin in one place and receive guidance toward resources that may be relevant to their situation.


The goal isn't to replace people with technology. It is to use technology for routine parts of the process so people have more time for the work that requires a human: listening, problem-solving and helping someone find a path forward.


As part of the pilot, CFTH will learn more about how this approach works in practice and how it could support stronger coordination across the region.


Building on what already works


The technology may be new, but the idea behind it is not. For years, The Way Home has brought organizations together around a coordinated approach to homelessness, helping different parts of the system work together instead of requiring people to navigate each organization separately.


This pilot applies that same thinking to prevention: coordinate what already exists, make it easier to access and help each part of the system do what it does best.


The goal is a simpler path to help, especially for people trying to stay housed before a crisis becomes homelessness.

Five people pose outside a building; one seated in front, four standing behind, all smiling.
September 30, 2026
Learn how the SMART team brings CFTH and community partners together to connect people experiencing homelessness with coordinated care and support.
By Sara Hart • August 26, 2026
When someone experiences homelessness, the right solution is not always a long-term housing program. Sometimes a person needs help replacing an ID, reconnecting with family, finding an affordable shared home or overcoming another immediate barrier. That idea guided CFTH Presents: Building Better Pathways — Creating Faster Routes to Stability . The Coalition for the Homeless of Houston/Harris County (CFTH) hosted the discussion with leaders who oversee and carry out Rapid Resolutions across The Way Home, the Houston region’s homeless response system. 
By Sara Hart • July 10, 2026
When most people think about homelessness, they picture someone sleeping outside or staying in a shelter. But homelessness often begins much earlier. A new survey from Rice University's Kinder Institute estimates that more than 140,000 adults across Harris, Fort Bend and Montgomery counties experienced temporary homelessness during the past year. Many of these individuals never slept outside. They stayed with friends or family because they had nowhere else to go, paid for motel rooms when they could, slept in their vehicles or found other temporary ways to get by. For those of us working in Houston's homeless response system, the estimate did not come as a surprise. What stands out is the scale. Our 2026 State of Homelessness report found that nearly 36,000 people interacted with The Way Home, Houston's regional homeless response system, during 2025. The Kinder estimate shows a much larger group of households struggling before they ever reach organizations like ours. Those numbers do not compete with one another. They tell the story of different points along the same continuum. By the time someone decides whether to enter a shelter or sleep outside, opportunities to prevent homelessness have often passed. The homeless response system helps people regain stability after they are in a shelter or on the street. Prevention happens months earlier, while people are still trying to hold on to their housing. Most people do not ask for help at the first sign of trouble. They work extra hours. They borrow money from family. They juggle bills. They hope next month's paycheck will solve this month's problem. Like most of us would, they try to solve the problem themselves. By the time they reach out, they often need far more help than they would have needed just a few months earlier. That is why Houston's prevention network is so important. Organizations like United Way of Greater Houston connect residents with rental assistance, utility assistance, benefits navigation and other resources that help stabilize households before they lose their housing. If you are struggling to keep up with rent, utilities or other essential expenses, do not wait until you have exhausted every option. Reaching out early gives providers more opportunities to help and gives families more options to stay housed. The Kinder research also reinforces another reality facing our region: We need more affordable housing. More than 140,000 adults experienced temporary homelessness in a single year because too many households live one unexpected expense away from losing their housing. That number points to a much larger population searching for homes they can afford long before they need homeless services. Houston's homeless response system continues to produce strong outcomes. More than 2,100 households moved into permanent housing during 2025, and 85% of those who exited homelessness two years ago remain housed today. At the same time, more than 7,100 people slept in shelters or on the street for the first time in 2025. Those numbers show that while our homeless response system continues to help thousands of people regain stability, new households continue to enter homelessness every day. The Kinder research gives Houston something we have not had before: a clearer picture of the households struggling before homelessness becomes visible. The Way Home will always play a critical role in helping people regain stability, but we also need to help more people before they ever need those services. That means strengthening prevention programs, expanding affordable housing and making it easier for people to ask for help early. Houston has repeatedly shown that when our community understands a challenge, it comes together to solve it. This research gives us a better understanding of where the next challenge begins.
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