Unpacking HMIS
Aubry Vonck • June 22, 2021
Unpacking HMIS (Homeless Management Information System)
In 2020, more than 45,000 people accessed some type of homeless or prevention service in Harris, Fort Bend, and Montgomery counties. Each of these 45,000 people have a unique story. Because of how robust our local homeless response system is and how many clients we serve, it is essential that we have a database that aids us in collecting relevant data on our clients in order to best serve them.
What is HMIS?
A Homeless Management Information System (HMIS) is a database used to record and track client-level information on the characteristics and service needs of homeless persons. An HMIS ties together homeless service providers within a community to help create a more coordinated and effective housing and service delivery system.
The U. S. Department of Housing and Urban Development (HUD) and other planners and policymakers at the federal, state and local levels use aggregate HMIS data to obtain better information about the extent and nature of homelessness over time. Specifically, an HMIS can be used to produce an unduplicated count of homeless persons, understand patterns of service use, and measure the effectiveness of homeless programs.
HUD requires all agencies receiving federal funds from the McKinney-Vento HUD Program for use in serving the homeless community to participate in the HMIS. Starting in 2011, Emergency Solutions Grant (ESG) and Supportive Services for Veteran Families (SSVF) providers are also required to participate. Agencies who provide services and/or shelter to the homeless community but who don’t receive federal funding can still apply and get access to use HMIS subject to Coalition review and approval.
Who is responsible for HMIS?
The CoC Program Interim Rule (24 CFR Part 578) assigns responsibility for the HMIS to the CoC. It makes clear the the CoC is ultimately responsible for HMIS, and not the agency that gets the grant because the grant is awarded on behalf of the CoC.
The CoC must designate a single HMIS system for the geographic area and a single eligible applicant as the HMIS lead. The HMIS lead is the only applicant eligible to apply for CoC funds are the HMIS program component. The management of HMIS is delegated to the HMIS lead agency, but the CoC maintains the oversight role. The TX-700 CoC’s (more commonly known as The Way Home) HMIS is staffed at the Coalition for the Homeless. The Coalition’s HMIS staff is responsible for the administration of the HMIS software and providing technical assistance to participating agencies and end-users.
Agencies that participate in The Way Home CoC’s HMIS are referred to as “participating agencies.” Each participating agency needs to follow certain guidelines to help maintain data privacy and accuracy. The guidelines listed in this document do not replace the more formal and legally binding agency agreement that each agency signs before program implementation.
How does HMIS make our system better?
Before 2012, agencies worked in silos and thus were unable to effectively communicate, analyze data, and relay information. Agencies had no way of knowing what services an individual had already received or where they had received it. They could not share case plans or outcomes. Sometimes individuals were receiving services that may not have been the best intervention for them, but it was what was provided at the door on which they happened to have knocked.
The implementation of HMIS was a huge help in breaking down those barriers while still preserving client confidentiality. Our system now provides a community-based approach to assessing and referring people for services, which is all done electronically through the HMIS. When individuals are assessed through Coordinated Assessment, they are put on a waitlist based on vulnerability and prioritized for housing. They are then referred to any organization that fits their needs according to their assessment. This collaboration makes our agencies more effective and our clients more primed to succeed. HMIS Data is reported to HUD to communicate how well the system and its projects are doing.
Having access to HMIS represents a strategic advantage for service providers. The HMIS software we use allows multi-level client data sharing between organizations, as well as client case coordination and electronic referrals. Our locally developed information-sharing model can prevent service duplications and enable collaboration between various homeless service providers, while limiting access to sensitive data. Client privacy is very important to us.
In addition to the standard data collection and reporting functionalities, the HMIS software includes a comprehensive case management module, bed management, performance measurement tools, ad-hoc reporting, software customization options, etc. Lastly, providers already in HMIS are better positioned to apply for future funding opportunities, as many national and local funders now require HMIS participation.
There are currently over 900 active users from around 100 different organizations capturing data in The Way Home Continuum of Care.
What does HMIS tell us? How does it help us better serve our clients?
While much of the work of HMIS is behind the scenes, it truly is the core of our local homeless response system. Every piece of data is essential in order to make data-driven decisions and track how many people have been permanently housed, how many are still experiencing homelessness, and how many we still need to provide services for.
A client’s HMIS record tells their story; each agency that provides services to a given client is another chapter to their story. An example of a “story” for a client experiencing unsheltered homelessness could be some outreach enrollments, some shelter enrollments, and an end result being housed in Rapid Re-housing
or Permanent Supportive Housing.
HMIS Training and the National Human Services & Data Consortium Conference
In April 2021, our HMIS team presented at the National Human Services & Data Consortium Conference. Data System Manager Kelita Beechum and Data System Specialists Agnes Asigbey and Lindsey Grubbs represented the Coalition for the virtual presentation which was attended by nearly 600 individuals.
The presentation focused on improving HMIS training curriculum and delivery. They shared our system’s methods of conducting training. While trainings were completed in-person prior to the pandemic, the team shared how they transitioned to virtual trainings. In the beginning, this required a lot of experimentation, but the team adapted quickly. Platforms used include GoToMeeting, Zoom, and Microsoft Team. The platform used is based on how many people attend and what screen sharing needs are required.
Virtual trainings have actually increased training attendance. These trainings can accommodate more individuals, and it’s more accessible. Because HMIS is so complex and so are our clients, we are grateful for a system that values good data and effective training. These training sessions (more than 10 are offered monthly) cover everything from new user basics to more complex functions and reporting. Click here
to view a calendar of the many HMIS trainings offered.
The Coalition is proud of our HMIS team!

Houston, Texas (June 12, 2026) — The Coalition for the Homeless of Houston/Harris County (CFTH) today released the results of the 2026 Point-in-Time Count & Survey as part of the inaugural State of Homelessness in Houston report, a regional effort that combines PIT Count data with additional system indicators to provide a broader understanding of homelessness and system response across Harris, Fort Bend, and Montgomery counties. The report found 3,321 people experiencing homelessness on a single night in February 2026, reflecting relative stability compared to the 2025 Point-in-Time Count of 3,325. At the same time, the data highlights continued challenges related to unsheltered homelessness, economic and housing pressures, and the ongoing need for coordinated regional investment in homeless response and prevention efforts. This year’s report expands beyond the annual Point-in-Time (PIT) Count to include additional indicators generated through the Homeless Management Information System (HMIS) and HUD System Performance Measures (SPMs). Together, these measures provide additional context about year-round interactions with the homeless response system, housing stability outcomes, and inflow into homelessness over time. "The Point-in-Time Count is like a photograph," said Renee Cavazos-Benavides, vice president of the homeless response system at CFTH . "It captures an important moment, but there is always more happening outside the frame. That's why this year's report includes additional indicators that help us understand how people move into homelessness, how they move back into housing, and where we need to focus our efforts as a community." Key findings from the report include: 3,321 people experiencing homelessness during the February 2026 PIT Count 35,988 unique clients served through the homeless response system, The Way Home, during calendar year 2025 2,135 households housed by partners of The Way Home during calendar year 2025 7,110 people entering homelessness for the first time during federal FY25 85% of people who exited homelessness remained stably housed over a two-year period The PIT Count found 2,051 sheltered individuals and 1,270 unsheltered individuals across Harris, Fort Bend, and Montgomery counties. "The additional data shows our system is doing a great job maintaining our progress, in spite of additional economic stressors and pandemic funding having been exhausted,” said Kelly Young, president and CEO of CFTH . “Further progress will depend not only on additional investments in housing and services but also on our ability to expand new interventions to resolve homelessness more quickly." More than half of unsheltered individuals identified during the PIT Count had a matching HMIS record, reflecting ongoing engagement between outreach teams and people experiencing unsheltered homelessness. The findings underscore the continued need for outreach, additional pathways indoors, and sustained local investment to maintain system stability and respond to changing community needs. “The Point-in-Time Count gives our community a chance to pause and check in with people who may not yet be housed, sheltered, or consistently connected to services,” said Dr. Ben King, clinical assistant professor at the University of Houston Tilman J. Fertitta Family College of Medicine . “It helps us capture information that does not always show up in routine system data — including where people are staying, what barriers they are facing, and what they identify as the causes of their homelessness. Used alongside HMIS data, program performance measures, and community input, the PIT Count remains an important tool to answer questions we wouldn't get to ask otherwise." The annual PIT Count is required by the U.S. Department of Housing and Urban Development (HUD) and helps communities measure trends in homelessness over time. However, the PIT Count does not represent the total number of people who experience homelessness throughout the year. The 2026 State of Homelessness in Houston report combines PIT Count data with other key indicators to provide a more complete picture of homelessness across the region. Behind every number is a person, and a better understanding of homelessness helps communities respond more effectively. "The results remind us that homelessness is one of the most complex challenges facing our city. This is why the 419 Emancipation resource living facility is so important. We will continue working with stakeholders to move people off the streets and provide them with assistance, with the goal of reducing homelessness throughout our community and our neighborhoods," said Mayor John Whitmire. “I’m so proud that Harris County has reduced homelessness by more than 16% between 2018 and 2026, even when most other communities have seen homelessness skyrocket. We’re tackling the issue from both ends: we’re investing in programs to prevent poverty and promote economic mobility, and we’re also prioritizing safe and stable housing for those experiencing homelessness. Our community is only as successful as our most vulnerable residents, and I want to thank the Coalition for the Homeless, The Way Home, and all of our other local partners who have helped turn Harris County into a national model for reducing homelessness,” said Harris County Judge Lina Hidalgo. "The 2026 Point-in-Time Count confirms that our region has remained stable while homelessness has increased in many other parts of the country. However, stability is not enough when over a thousand of our neighbors are still sleeping outside. I’m grateful to the Coalition for the Homeless, The Way Home, outreach teams, law enforcement, service providers, and volunteers for showing that a coordinated local approach can help move people from crisis toward housing,” said Harris County Precinct 2 Commissioner Adrian Garcia . “As a former street cop and sheriff, I know we do not solve homelessness by simply moving people from one place to another. We solve it by treating people with dignity, connecting them to services, and creating real pathways to housing. I remain committed to working with our partners to prevent homelessness, support our veterans and most vulnerable residents, and make homelessness rare, brief, and nonrecurring in Harris County." “Harris County’s stability in the Point‑in‑Time Count stands out against the sharp increase in homelessness seen nationwide since the pandemic,” said Harris County Precinct 4 Commissioner Lesley Briones . “These results reflect years of continued investment in strengthening partnerships and expanding critical services, including two new emergency shelters for survivors of domestic violence. We know there is much more work ahead, and I remain committed to working alongside our partners to prevent and ultimately end homelessness in our community.” “Even with limited new funding and few new programs launched during this reporting period, Houston has remained relatively stable. What this latest data underscores is the need to continue investing in service-connected solutions like 419 Emancipation,” said Mike Nichols, Director of the City of Houston Housing and Community Development Department . “Now that 419 is operational, we are optimistic this triage, transition, and treatment model will help connect more individuals to care, services, and clear pathways toward stability. Behind every number is a real person, and our goal is to ensure more Houstonians are connected to the right support and a stronger path forward.” The full report and methodology appendix are available online here. The executive summary is available online here. The State of Homelessness report is available online here. For more information about the PIT Count and The Way Home homeless response system, visit www.cfthhouston.org. For more information and for results of previous years’ counts, please click here . For photos and B roll of volunteers conducting this year’s PIT Count, click here . ### The Coalition for the Homeless of Houston/Harris County (CFTH) is the backbone of Houston’s solutions to homelessness. It’s a nonprofit organization that uses the power of collective impact to move people experiencing homelessness into housing solutions. Learn more at www.cfthhouston.org . The Way Home is the homeless response system for Houston and Harris, Fort Bend, and Montgomery counties. It’s a public-private partnership — a network of dozens of homeless service providers and other government, philanthropic, and business partners. The Coalition for the Homeless of Houston/Harris County (CFTH), a 501c3, is the designated coordinator of The Way Home.
Every year, Houston’s Point-in-Time (PIT) Count helps provide a snapshot of homelessness across the region. But as speakers emphasized during CFTH Presents: The PIT Count — Behind the Numbers , no single number can fully explain homelessness, or the work required to address it. Hosted by the Coalition for the Homeless of Houston/Harris County (CFTH), the discussion brought together leaders from outreach, data systems, and public health to explore how Houston measures homelessness, why the PIT Count matters, and how year-round data helps guide the region’s homelessness response system.
Houston, Texas (February 24, 2026) – This week, the nonprofit Coalition for the Homeless of Houston/Harris County (CFTH) is leading the annual Point-in-Time Homeless Count & Survey (“PIT Count”) to determine the number of people experiencing homelessness across Houston and throughout Harris, Fort Bend, and Montgomery counties. “We may see a slight uptick in the number this year, but we have a plan,” said Kelly Young, President & CEO of CFTH. “With the support of the City of Houston, Harris County, and private funders, we have been piloting new interventions to shorten the length of time people in our region experience homelessness. With adequate funding, we look forward to expanding those interventions to help people regain lives of self-determination.” CFTH coordinates the Houston region’s public-private homeless response system, The Way Home . Through this collaboration, The Way Home partners have successfully housed over 36,000 people since 2012. CFTH will release the results of Houston’s 2026 PIT Count in the summer, following independent verification by an epidemiologist. These findings will provide insight into how factors such as increases in the cost of living and the end of federal pandemic relief funding have impacted homelessness in our region. More information about the 2026 Point-in-Time Homeless Count & Survey The PIT Count offers a snapshot of how many people are experiencing homelessness in our region on a single night. This year, the “night of record” is Monday, Feb. 23. CFTH determines the number of people staying in shelters on that night by pulling records electronically from the Homeless Management Information System (HMIS) . The unsheltered count will be conducted on the following days, from Tuesday, Feb. 24 to Thursday, Feb. 26. More than 400 volunteers and staff of local nonprofit service provider partners will canvass the three-county region to survey people living unsheltered, using an app on their mobile devices. Results from the 2026 PIT Count will help gauge the progress of The Way Home’s ongoing collaborative efforts. It will also help CFTH and partner homeless outreach teams understand geographic shifts and target their outreach throughout the year. The PIT Count illuminates specific programmatic gaps and provides additional information needed to allocate resources most efficiently. The PIT Count is a requirement of the U.S. Department of Housing & Urban Development (HUD) for the annual Continuum of Care (CoC) funding process. HUD furnishes the majority of funding for programs that provide housing and supportive services to people experiencing homelessness in the region. In 2024, HUD granted more than $71 million to the Houston area.






