Unpacking HMIS
Aubry Vonck • June 22, 2021
Unpacking HMIS (Homeless Management Information System)
In 2020, more than 45,000 people accessed some type of homeless or prevention service in Harris, Fort Bend, and Montgomery counties. Each of these 45,000 people have a unique story. Because of how robust our local homeless response system is and how many clients we serve, it is essential that we have a database that aids us in collecting relevant data on our clients in order to best serve them.
What is HMIS?
A Homeless Management Information System (HMIS) is a database used to record and track client-level information on the characteristics and service needs of homeless persons. An HMIS ties together homeless service providers within a community to help create a more coordinated and effective housing and service delivery system.
The U. S. Department of Housing and Urban Development (HUD) and other planners and policymakers at the federal, state and local levels use aggregate HMIS data to obtain better information about the extent and nature of homelessness over time. Specifically, an HMIS can be used to produce an unduplicated count of homeless persons, understand patterns of service use, and measure the effectiveness of homeless programs.
HUD requires all agencies receiving federal funds from the McKinney-Vento HUD Program for use in serving the homeless community to participate in the HMIS. Starting in 2011, Emergency Solutions Grant (ESG) and Supportive Services for Veteran Families (SSVF) providers are also required to participate. Agencies who provide services and/or shelter to the homeless community but who don’t receive federal funding can still apply and get access to use HMIS subject to Coalition review and approval.
Who is responsible for HMIS?
The CoC Program Interim Rule (24 CFR Part 578) assigns responsibility for the HMIS to the CoC. It makes clear the the CoC is ultimately responsible for HMIS, and not the agency that gets the grant because the grant is awarded on behalf of the CoC.
The CoC must designate a single HMIS system for the geographic area and a single eligible applicant as the HMIS lead. The HMIS lead is the only applicant eligible to apply for CoC funds are the HMIS program component. The management of HMIS is delegated to the HMIS lead agency, but the CoC maintains the oversight role. The TX-700 CoC’s (more commonly known as The Way Home) HMIS is staffed at the Coalition for the Homeless. The Coalition’s HMIS staff is responsible for the administration of the HMIS software and providing technical assistance to participating agencies and end-users.
Agencies that participate in The Way Home CoC’s HMIS are referred to as “participating agencies.” Each participating agency needs to follow certain guidelines to help maintain data privacy and accuracy. The guidelines listed in this document do not replace the more formal and legally binding agency agreement that each agency signs before program implementation.
How does HMIS make our system better?
Before 2012, agencies worked in silos and thus were unable to effectively communicate, analyze data, and relay information. Agencies had no way of knowing what services an individual had already received or where they had received it. They could not share case plans or outcomes. Sometimes individuals were receiving services that may not have been the best intervention for them, but it was what was provided at the door on which they happened to have knocked.
The implementation of HMIS was a huge help in breaking down those barriers while still preserving client confidentiality. Our system now provides a community-based approach to assessing and referring people for services, which is all done electronically through the HMIS. When individuals are assessed through Coordinated Assessment, they are put on a waitlist based on vulnerability and prioritized for housing. They are then referred to any organization that fits their needs according to their assessment. This collaboration makes our agencies more effective and our clients more primed to succeed. HMIS Data is reported to HUD to communicate how well the system and its projects are doing.
Having access to HMIS represents a strategic advantage for service providers. The HMIS software we use allows multi-level client data sharing between organizations, as well as client case coordination and electronic referrals. Our locally developed information-sharing model can prevent service duplications and enable collaboration between various homeless service providers, while limiting access to sensitive data. Client privacy is very important to us.
In addition to the standard data collection and reporting functionalities, the HMIS software includes a comprehensive case management module, bed management, performance measurement tools, ad-hoc reporting, software customization options, etc. Lastly, providers already in HMIS are better positioned to apply for future funding opportunities, as many national and local funders now require HMIS participation.
There are currently over 900 active users from around 100 different organizations capturing data in The Way Home Continuum of Care.
What does HMIS tell us? How does it help us better serve our clients?
While much of the work of HMIS is behind the scenes, it truly is the core of our local homeless response system. Every piece of data is essential in order to make data-driven decisions and track how many people have been permanently housed, how many are still experiencing homelessness, and how many we still need to provide services for.
A client’s HMIS record tells their story; each agency that provides services to a given client is another chapter to their story. An example of a “story” for a client experiencing unsheltered homelessness could be some outreach enrollments, some shelter enrollments, and an end result being housed in Rapid Re-housing
or Permanent Supportive Housing.
HMIS Training and the National Human Services & Data Consortium Conference
In April 2021, our HMIS team presented at the National Human Services & Data Consortium Conference. Data System Manager Kelita Beechum and Data System Specialists Agnes Asigbey and Lindsey Grubbs represented the Coalition for the virtual presentation which was attended by nearly 600 individuals.
The presentation focused on improving HMIS training curriculum and delivery. They shared our system’s methods of conducting training. While trainings were completed in-person prior to the pandemic, the team shared how they transitioned to virtual trainings. In the beginning, this required a lot of experimentation, but the team adapted quickly. Platforms used include GoToMeeting, Zoom, and Microsoft Team. The platform used is based on how many people attend and what screen sharing needs are required.
Virtual trainings have actually increased training attendance. These trainings can accommodate more individuals, and it’s more accessible. Because HMIS is so complex and so are our clients, we are grateful for a system that values good data and effective training. These training sessions (more than 10 are offered monthly) cover everything from new user basics to more complex functions and reporting. Click here
to view a calendar of the many HMIS trainings offered.
The Coalition is proud of our HMIS team!

HOUSTON, Texas (Oct. 7, 2026) — Local private philanthropic leaders announced today the establishment of an unprecedented, dedicated fund to launch Pathways to Independence (P2I), a new regional, $48 million homelessness initiative. P2I will build on the area’s nationally acknowledged momentum to end street homelessness and to resolve new instances of homelessness within 90 days. P2I is designed to achieve long-term sustainability by securing public funding beyond an initial three-year period. $34 million (70%) has already been raised from local private philanthropies toward the $48 million goal. Speaking on behalf of philanthropic investors in this initiative, Ryan Dolibois, executive director of Sarofim Foundation and Chair of the P2I Executive Leadership Committee said, “The City of Houston, Harris County, and CFTH and the partners of The Way Home have made remarkable strides in addressing homelessness . Pathways to Independence is a regional action plan that builds on this work and writes the next chapter in how we address homelessness. We are building significant momentum and providing additional critical investment to amplify proven results, address persistent gaps in the current homeless response system, and give more people a path from homelessness to stability.” Co-created with the City of Houston, Harris County and the nonprofit Coalition for the Homeless of Houston/Harris County (CFTH), P2I’s first funders were The Brown Foundation, Inc.; Cullen Foundation; Houston Endowment; Kinder Foundation®; and Sarofim Foundation . The Homelessness Strategic Philanthropy Fund, a component fund of Greater Houston Community Foundation, will receive and steward charitable contributions and support grantmaking aligned with the initiative's approved strategy. (For a full list of funders to date, see Attachment 1.) Expanding the Region’s Response The Way Home is the Continuum of Care — or homeless response system as funded by the U.S. Department of Housing & Urban Development — serving Houston and Harris County, Fort Bend County, and Montgomery County. Coordinated by CFTH, it is a public-private partnership of dozens of organizations working together to make homelessness rare, brief, and nonrecurring. The Way Home has made nationally recognized progress , housing more than 38,000 people by aligning federal funding around a shared strategy of permanent housing programs. P2I builds on this model by adding faster, more flexible interventions; more accessible ways to reach help; stronger behavioral-health and healthcare coordination; and greater collaboration across systems that encounter the same individuals repeatedly. Among other interventions, P2I will expand available options for people who can quickly resolve their homelessness via targeted strategies. These “rapid resolutions” include creative problem-solving and short-term stabilization. Stronger coordination across housing, behavioral health, healthcare, criminal justice, and community service systems to reduce inflow into homelessness will also be critical. “Not everyone requires — or can qualify for — permanent housing programs to resolve their homelessness. P2I is designed for people our existing resources cannot currently reach quickly or effectively,” said Kelly Young, president and CEO of CFTH . “With this strategic philanthropic fund, our homeless response system will be able to fill critical gaps, test promising approaches, and invest in what works. The City of Houston and Harris County each bring essential expertise and investments to this regional strategy.” Building on City Investments The City of Houston recently made a bold investment in homelessness response with the opening of 419 Emancipation , designed to help people move off the streets and into a safe, structured environment where they can stabilize, have their needs assessed, connect to treatment and supportive services, and ultimately transition to appropriate housing solutions. “419 Emancipation has become an important new opportunity for people experiencing homelessness. And while we are seeing meaningful outcomes, there remains a critical need for more exit doors that lead to lasting stability,” said Houston Mayor John Whitmire . “Pathways to Independence will help create those next steps. I commend Houston’s philanthropic community for building on the City’s work with this substantial commitment. Let’s get to work.” Advancing Harris County’s Leadership The Harris County Sheriff’s Office, Harris County Housing & Community Development, Harris County Public Health, the Harris County Public Defender’s Office, the Harris County Office of County Administration, and other County partners all contribute to this work. These regional public systems often encounter people at critical moments when the right intervention can prevent homelessness bringing deep criminal justice, reentry, behavioral health, healthcare, housing and community service systems expertise and resources. “Harris County is committed to helping our communities thrive by strengthening eviction prevention and other supports that keep people housed and prevent homelessness before it begins,” said Harris County Precinct 1 Commissioner Rodney Ellis . “The County is continuing to invest to expand these proven strategies and, through this joint effort, leverage our resources to move faster and build lasting solutions. Housing is a human right, and I look forward to advancing our work to ensure every resident has a safe, stable place to call home.” “Harris County has made meaningful progress in reducing homelessness, and I am proud of the work we have done, but our work is not done yet,” said Harris County Precinct 2 Commissioner Adrian Garcia . “We are still seeing working families who are one paycheck away from losing everything. That is why we cannot afford to stand still. We must keep adapting and keep connecting people to the right services at the right time. That is exactly why I fully support Pathways to Independence. It gives people a hand up, meeting them where they are and helping them build a stable future.” “I’m proud to support Pathways to Independence, the next chapter in Harris County’s fight to end homelessness,” said Harris County Precinct 4 Commissioner Lesley Briones. “This data-driven initiative meets each person where they are, offering immediate assistance to help our neighbors get back on their feet with short-term relief, plus long-term support like housing, transportation, domestic violence services, and behavioral healthcare. Through the power of public-private partnership, we are doubling down on our efforts so that more people can find stability faster. We are relentlessly committed to ending homelessness and creating a Harris County where everyone can thrive." A Cross-Sector Strategy See the accompanying Supplemental Quotes document for additional quotes from: Ric Campo, Chairman and CEO, Camden Property Trust Thao Costis, Executive Director, Harris County Housing & Community Development Ed Gonzalez, Sheriff of Harris County, Harris County Sheriff's Office Steve Kean, President and CEO, Greater Houston Partnership Kris Larson, President and CEO, Downtown Houston+ Keena Pace, President and CEO, The Harris Center for Mental Health and IDD Mike Nichols, Director, City of Houston Housing and Community Development Department Larry Satterwhite, Director, Mayor's Office of Public Safety and Homeland Security The Brown Foundation, Inc. Cullen Foundation Houston Endowment Kinder Foundation® Stewarding the Investment Greater Houston Community Foundation will steward the dedicated component fund supporting the Pathways to Independence initiative. Foundations, corporations, families, and individuals interested in contributing should contact CFTH before making a donation . Katina Baldwin, senior director of development at CFTH, will coordinate contributions to go to the Homelessness Strategic Philanthropy Fund at Greater Houston Community Foundation, a Texas nonprofit corporation, and help ensure timely acknowledgment. She can be reached at katina.baldwin@cfthhouston.org or 832-531-6063. How to Get Help People experiencing homelessness or seeking local assistance can visit CFTH’s online Help Card for information about shelters, day centers, health care and other community resources. For free information and referrals to local assistance programs, call 2-1-1, the United Way of Greater Houston’s 24-hour helpline. About Pathways to Independence Led by an Executive Leadership Committee, Pathways to Independence (P2I) brings together philanthropy; local government; healthcare; business, nonprofit and community partners to resolve homelessness across Houston and Harris County. The initiative builds on the progress of The Way Home while expanding options for people who may not need or qualify for permanent housing programs. Through flexible investment, cross-sector coordination and disciplined evaluation, Pathways to Independence will help more people move from crisis to stability. For more information, visit https://www.cfthhouston.org/pathways About the Coalition for the Homeless of Houston/Harris County (CFTH) The Coalition for the Homeless of Houston/Harris County (CFTH) makes solving homelessness possible. We bring people, data, dollars, and systems together to accelerate sustainable solutions and to transform how the Houston region responds to homelessness. A 501(c)(3) nonprofit organization, CFTH is the convener and coordinator of Pathways to Independence and serves as the lead agency to The Way Home , our region’s Continuum of Care for homelessness response. For more information, visit www.cfthhouston.org . REGIONAL LEADERS ON PATHWAYS TO INDEPENDENCE Supporting Statements | Executive Leadership Committee (ELC) of P2I For the complete list of ELC members, visit https://www.cfthhouston.org/pathways Keena Pace, LCSW, Chief Executive Officer, The Harris Center for Mental Health and IDD "Housing stability and behavioral health are deeply connected. People are more likely to succeed when all systems work together rather than in isolation. Pathways to Independence creates an opportunity to strengthen those connections and help more people access the services they need to regain stability and improve their quality of life in a brand-new way." Kris Larson, President and CEO, Downtown Houston+ "A thriving downtown depends on both economic vitality and human well-being. Pathways to Independence has the potential to make a meaningful difference by helping more people move from homelessness into stability while improving the experience of residents, employees, visitors and businesses alike. That is good for the individuals receiving help, good for Downtown and good for Houston's future." Steve Kean, President and Chief Executive Officer, Greater Houston Partnership "Houston has a long history of solving complex challenges through collaboration. Pathways to Independence brings together philanthropy, government, business and community organizations around a shared goal and a shared set of outcomes. That kind of alignment is one of our region's greatest strengths." Michael C. Nichols, Director, City of Houston Housing and Community Development Department & Larry Satterwhite, Director of the Mayor’s Office of Public Safety and Homeland Security “We are grateful for these additional philanthropic funds, which will leverage government investment and give Houston’s homeless response system greater flexibility to help transition people from the streets to greater safety, stability and, ultimately, a safe place to call home.” Ric Campo, Executive Chairman of the Board, Camden Property Trust "Housing is foundational to opportunity. When people have stable housing, they are better positioned to succeed in work, education, health and family life. Pathways to Independence reflects a shared commitment to expanding stability while strengthening the systems that help people recover from housing crises and move forward." Sheriff Ed Gonzalez, Harris County Sheriff "We often encounter people at some of the most difficult moments in their lives. Too many individuals leave incarceration facing barriers that make it difficult to regain stability. Pathways to Independence supports a more coordinated approach that connects people to housing, treatment and services before they return to crisis. Helping people succeed after incarceration strengthens families, improves public safety and creates better outcomes for the entire community." Supporting Statements | Philanthropy The Brown Foundation, Inc. “The Brown Foundation responds thoughtfully and flexibly as Houston’s needs evolve,” said Ann Ziker, executive director of The Brown Foundation, Inc . “Pathways to Independence pairs visionary leadership with action and direct service. Our focus remains on the organizations and people doing the work to make Houston stronger.” Cullen Foundation “Pathways to Independence reflects the entrepreneurial spirit, optimism and collaboration that guide Cullen Foundation’s investments in Houston,” said Scott W. Wise, chief executive officer and chief investment officer of Cullen Foundation . “It brings together rigorous thinking and innovative approaches with the potential to create change at scale.” Houston Endowment "We are deeply proud to have partnered in and supported our region’s work to end homelessness since 2012—and of the extraordinary cross-sector collaboration that has driven meaningful progress,” said Elisa Villanueva Beard, president and CEO of Houston Endowment . “Pathways to Independence builds on that momentum, once again bringing people together to address homelessness at its roots. By combining evidence and local expertise with continuous learning and rigorous evaluation, our region can identify what works, adapt when needed, and once again set a national standard.” Kinder Foundation® “Kinder Foundation believes in transformational giving that improves quality of life in Greater Houston,” said Nancy Kinder, president and CEO of Kinder Foundation . “We were pleased to be a part of the initial funding for this bold regional strategy that delivers meaningful results for people experiencing homelessness.” For more information on Pathways to Independence, view our Media Kit.








