CCHP Explained: Diversion

Aubry Vonck • May 11, 2021
On July 1, 2020, the City of Houston, Harris County, and the Coalition for the Homeless announced a joint $65-million plan called the Community COVID Housing Program (CCHP), which will serve 5,000 people experiencing homelessness over the course of two years in response to the COVID-19 pandemic.

This four-part series, CCHP Explained, will dive into how we are serving those individuals and families through our COVID response: two permanent housing programs (Bridge to Permanent Supportive Housing and Rapid Re-housing), one new pilot intervention (Diversion), and four additional programs (Auxiliary/Social Distancing Emergency Shelters, Mental Health Case Management, Enhanced Street Outreach, and Permanent Supportive Housing Preservation). 

Today, join us as we dive into Diversion.

The Community COVID Housing Program (CCHP) will accelerate the work of The Way Home Continuum of Care (CoC), which is the homeless response system in Harris, Fort Bend, and Montgomery counties, by serving approximately 5,000 individuals between October 2020 – September 2022. Of these individuals, we anticipate approximately 2,000 clients to be served through the Diversion program.


What is Diversion?

According to the National Alliance to End Homelessness, diversion is “an intervention designed to immediately address the needs of someone who has just lost their housing and become homeless. Diversion is a client-driven approach; its goal is to help the person or household find safe alternative housing immediately, rather than entering shelter or experiencing unsheltered homelessness. It is intended to ensure that the homelessness experience is as brief as possible, to prevent unsheltered homelessness, and to avert stays in shelter.”


The Way Home CoC utilizes Diversion to prevent people from entering homelessness and avoiding the trauma that comes with it. Diversion is generally a three-month program; by the end of the program, our agencies strive for our clients to be stabilized and self-sufficient. Diversion asks, “what do you need and what do you want?” and case managers help our clients get there.

CCHP funding made the introduction of Diversion to the Houston region possible. Before implementing the program, the Coalition worked with the United States Interagency Council on Homelessness, Housing & Urban Development(HUD) Technical Assistance providers, and other federal partners to discuss the best approach to implementing a true homelessness diversion program. Through these conversations, the Coalition learned about Diversion programs in Boston, Seattle, Baltimore, Los Angeles, and more. 


Because Diversion case management focuses on problem solving and a different style of engagement, the Coalition facilitated virtual training on Diversion best practices for 52 direct service staff from partner agencies in December 2020. The training was administered by two HUD trainers who are nationally recognized diversion specialists. While other programs in the CCHP kicked off on October 1, 2020, the Diversion program began on January 1, 2021 to accommodate the training program.  


Five local agencies are providing Diversion through the CCHP: BakerRipley, Endeavors, Houston Area Women’s Center, Northwest Assistance Ministries, and The Salvation Army of Greater Houston.

How does Diversion work?

Diversion is not a housing program; it is a short-term intervention. In order to be enrolled in the Diversion program, an individual must first complete an assessment and meet the criteria. If criteria is met, the individual will then be assigned a case manager who will work with them through the three-month program. Case managers empower their clients to explore options and engage in conflict resolution with friends or family if appropriate and in some cases may offer financial assistance to prevent homelessness or shelter stay.

Diversion relies on active listening and creative problem-solving by the case managers. Whatever barriers are standing in the way of a client remaining stably housed will be addressed. Interventions are determined on a case-by-case basis based on the needs of a client. Here are some examples of Diversion in action:

  • Family reunification – ex. An individual moves from Houston from across the county but has trouble connecting to income or housing. We can help pay for transportation costs to help them reconnect to their support system.
  • Conflict mediation – ex. Two family members living together have had a disagreement. We provide conflict mediation to determine how these two can work out their issues and live peacefully together.
  • Payment for background and credit checks
  • Landlord fees
  • Utility deposits
  • Transportation repairs – ex. An individual’s car needs a repair so they are unable to go to make it to work, potentially losing their income. We can assist with the car repair so they can maintain their job and housing.
  • Grocery cards
  • Fees for assistance securing IDs, birth certificates and social security cards
  • Certifications or license fees related to school or employment
  • Work or education-related assistance

Successes To-Date!

Our local Diversion program is the first one in any major Texas city. Thanks to CCHP funding and resources, we have enrolled 668 individuals into Diversion since January 1, 2021. We are proud to break ground with such an innovative and effective program. Being able to provide assistance in new way to this group of at-risk individuals will decrease the inflow into homelessness, helping individuals avoid the trauma that comes with homelessness.  


Abbey Gleichenhaus and Sable Harris-Buck, both employees of the Coalition, are there every step of the way to assist our partner agencies as they implement this program. Because of the creativity and problem-solving that are inherent in Diversion, the success stories are abundant and diverse. 

Susanne is one of the 668 individuals so far who has been assisted by the Diversion program. Following years of emotional and physical violence from her spouse, Susanne fled her home and sought help from Houston Area Women’s Center. The Coalition was then able to conduct a coordinated housing assessment and she was referred to The Salvation Army of Greater Houston. Susanne refers to her case manager Kiley as her “angel” from The Salvation Army, as both she and Kiley worked diligently to get her out of the shelter and into a home to call her own. Thanks to the additional resources provided by the CCHP, Kiley found a home for Susanne within only a couple of weeks.


Susanne’s story started with her seeking help; because she was strong enough to flee a violent situation and reach out to the resources available to her, she was able to change her life through the CCHP Diversion program and with the help of our partners. Read her full story on The Way Home website. 


Missed part one? CCHP Explained: Bridge to Permanent Supportive Housing

Missed part two? CCHP Explained: Rapid Re-housing


Questions about Diversion or other aspects of the CCHP? Contact CCHP@homelesshouston.org. 


Check back next week for our fourth and final CCHP Explained blog to learn about the four additional programs that make up the CCHP: an Auxiliary/Social Distancing Emergency Shelter, Mental Health Case Management, Enhanced Street Outreach, and Permanent Supportive Housing Preservation.


October 7, 2026
HOUSTON, Texas (Oct. 7, 2026) — Local private philanthropic leaders announced today the establishment of an unprecedented, dedicated fund to launch Pathways to Independence (P2I), a new regional, $48 million homelessness initiative. P2I will build on the area’s nationally acknowledged momentum to end street homelessness and to resolve new instances of homelessness within 90 days. P2I is designed to achieve long-term sustainability by securing public funding beyond an initial three-year period. $34 million (70%) has already been raised from local private philanthropies toward the $48 million goal. Speaking on behalf of philanthropic investors in this initiative, Ryan Dolibois, executive director of Sarofim Foundation and Chair of the P2I Executive Leadership Committee said, “The City of Houston, Harris County, and CFTH and the partners of The Way Home have made remarkable strides in addressing homelessness . Pathways to Independence is a regional action plan that builds on this work and writes the next chapter in how we address homelessness. We are building significant momentum and providing additional critical investment to amplify proven results, address persistent gaps in the current homeless response system, and give more people a path from homelessness to stability.” Co-created with the City of Houston, Harris County and the nonprofit Coalition for the Homeless of Houston/Harris County (CFTH), P2I’s first funders were The Brown Foundation, Inc.; Cullen Foundation; Houston Endowment; Kinder Foundation®; and Sarofim Foundation . The Homelessness Strategic Philanthropy Fund, a component fund of Greater Houston Community Foundation, will receive and steward charitable contributions and support grantmaking aligned with the initiative's approved strategy. (For a full list of funders to date, see Attachment 1.) Expanding the Region’s Response The Way Home is the Continuum of Care — or homeless response system as funded by the U.S. Department of Housing & Urban Development — serving Houston and Harris County, Fort Bend County, and Montgomery County. Coordinated by CFTH, it is a public-private partnership of dozens of organizations working together to make homelessness rare, brief, and nonrecurring. The Way Home has made nationally recognized progress , housing more than 38,000 people by aligning federal funding around a shared strategy of permanent housing programs. P2I builds on this model by adding faster, more flexible interventions; more accessible ways to reach help; stronger behavioral-health and healthcare coordination; and greater collaboration across systems that encounter the same individuals repeatedly. Among other interventions, P2I will expand available options for people who can quickly resolve their homelessness via targeted strategies. These “rapid resolutions” include creative problem-solving and short-term stabilization. Stronger coordination across housing, behavioral health, healthcare, criminal justice, and community service systems to reduce inflow into homelessness will also be critical. “Not everyone requires — or can qualify for — permanent housing programs to resolve their homelessness. P2I is designed for people our existing resources cannot currently reach quickly or effectively,” said Kelly Young, president and CEO of CFTH . “With this strategic philanthropic fund, our homeless response system will be able to fill critical gaps, test promising approaches, and invest in what works. The City of Houston and Harris County each bring essential expertise and investments to this regional strategy.” Building on City Investments The City of Houston recently made a bold investment in homelessness response with the opening of 419 Emancipation , designed to help people move off the streets and into a safe, structured environment where they can stabilize, have their needs assessed, connect to treatment and supportive services, and ultimately transition to appropriate housing solutions. “419 Emancipation has become an important new opportunity for people experiencing homelessness. And while we are seeing meaningful outcomes, there remains a critical need for more exit doors that lead to lasting stability,” said Houston Mayor John Whitmire . “Pathways to Independence will help create those next steps. I commend Houston’s philanthropic community for building on the City’s work with this substantial commitment. Let’s get to work.” Advancing Harris County’s Leadership The Harris County Sheriff’s Office, Harris County Housing & Community Development, Harris County Public Health, the Harris County Public Defender’s Office, the Harris County Office of County Administration, and other County partners all contribute to this work. These regional public systems often encounter people at critical moments when the right intervention can prevent homelessness bringing deep criminal justice, reentry, behavioral health, healthcare, housing and community service systems expertise and resources. “Harris County is committed to helping our communities thrive by strengthening eviction prevention and other supports that keep people housed and prevent homelessness before it begins,” said Harris County Precinct 1 Commissioner Rodney Ellis . “The County is continuing to invest to expand these proven strategies and, through this joint effort, leverage our resources to move faster and build lasting solutions. Housing is a human right, and I look forward to advancing our work to ensure every resident has a safe, stable place to call home.” “Harris County has made meaningful progress in reducing homelessness, and I am proud of the work we have done, but our work is not done yet,” said Harris County Precinct 2 Commissioner Adrian Garcia . “We are still seeing working families who are one paycheck away from losing everything. That is why we cannot afford to stand still. We must keep adapting and keep connecting people to the right services at the right time. That is exactly why I fully support Pathways to Independence. It gives people a hand up, meeting them where they are and helping them build a stable future.” “I’m proud to support Pathways to Independence, the next chapter in Harris County’s fight to end homelessness,” said Harris County Precinct 4 Commissioner Lesley Briones. “This data-driven initiative meets each person where they are, offering immediate assistance to help our neighbors get back on their feet with short-term relief, plus long-term support like housing, transportation, domestic violence services, and behavioral healthcare. Through the power of public-private partnership, we are doubling down on our efforts so that more people can find stability faster. We are relentlessly committed to ending homelessness and creating a Harris County where everyone can thrive." A Cross-Sector Strategy See the accompanying Supplemental Quotes document for additional quotes from: Ric Campo, Chairman and CEO, Camden Property Trust Thao Costis, Executive Director, Harris County Housing & Community Development Ed Gonzalez, Sheriff of Harris County, Harris County Sheriff's Office Steve Kean, President and CEO, Greater Houston Partnership Kris Larson, President and CEO, Downtown Houston+ Keena Pace, President and CEO, The Harris Center for Mental Health and IDD Mike Nichols, Director, City of Houston Housing and Community Development Department Larry Satterwhite, Director, Mayor's Office of Public Safety and Homeland Security The Brown Foundation, Inc. Cullen Foundation Houston Endowment Kinder Foundation® Stewarding the Investment Greater Houston Community Foundation will steward the dedicated component fund supporting the Pathways to Independence initiative. Foundations, corporations, families, and individuals interested in contributing should contact CFTH before making a donation . Katina Baldwin, senior director of development at CFTH, will coordinate contributions to go to the Homelessness Strategic Philanthropy Fund at Greater Houston Community Foundation, a Texas nonprofit corporation, and help ensure timely acknowledgment. She can be reached at katina.baldwin@cfthhouston.org or 832-531-6063. How to Get Help People experiencing homelessness or seeking local assistance can visit CFTH’s online Help Card for information about shelters, day centers, health care and other community resources. For free information and referrals to local assistance programs, call 2-1-1, the United Way of Greater Houston’s 24-hour helpline. About Pathways to Independence Led by an Executive Leadership Committee, Pathways to Independence (P2I) brings together philanthropy; local government; healthcare; business, nonprofit and community partners to resolve homelessness across Houston and Harris County. The initiative builds on the progress of The Way Home while expanding options for people who may not need or qualify for permanent housing programs. Through flexible investment, cross-sector coordination and disciplined evaluation, Pathways to Independence will help more people move from crisis to stability. For more information, visit https://www.cfthhouston.org/pathways About the Coalition for the Homeless of Houston/Harris County (CFTH) The Coalition for the Homeless of Houston/Harris County (CFTH) makes solving homelessness possible. We bring people, data, dollars, and systems together to accelerate sustainable solutions and to transform how the Houston region responds to homelessness. A 501(c)(3) nonprofit organization, CFTH is the convener and coordinator of Pathways to Independence and serves as the lead agency to The Way Home , our region’s Continuum of Care for homelessness response. For more information, visit www.cfthhouston.org . REGIONAL LEADERS ON PATHWAYS TO INDEPENDENCE Supporting Statements | Executive Leadership Committee (ELC) of P2I For the complete list of ELC members, visit https://www.cfthhouston.org/pathways Keena Pace, LCSW, Chief Executive Officer, The Harris Center for Mental Health and IDD "Housing stability and behavioral health are deeply connected. People are more likely to succeed when all systems work together rather than in isolation. Pathways to Independence creates an opportunity to strengthen those connections and help more people access the services they need to regain stability and improve their quality of life in a brand-new way." Kris Larson, President and CEO, Downtown Houston+ "A thriving downtown depends on both economic vitality and human well-being. Pathways to Independence has the potential to make a meaningful difference by helping more people move from homelessness into stability while improving the experience of residents, employees, visitors and businesses alike. That is good for the individuals receiving help, good for Downtown and good for Houston's future." Steve Kean, President and Chief Executive Officer, Greater Houston Partnership "Houston has a long history of solving complex challenges through collaboration. Pathways to Independence brings together philanthropy, government, business and community organizations around a shared goal and a shared set of outcomes. That kind of alignment is one of our region's greatest strengths." Michael C. Nichols, Director, City of Houston Housing and Community Development Department & Larry Satterwhite, Director of the Mayor’s Office of Public Safety and Homeland Security “We are grateful for these additional philanthropic funds, which will leverage government investment and give Houston’s homeless response system greater flexibility to help transition people from the streets to greater safety, stability and, ultimately, a safe place to call home.” Ric Campo, Executive Chairman of the Board, Camden Property Trust "Housing is foundational to opportunity. When people have stable housing, they are better positioned to succeed in work, education, health and family life. Pathways to Independence reflects a shared commitment to expanding stability while strengthening the systems that help people recover from housing crises and move forward." Sheriff Ed Gonzalez, Harris County Sheriff "We often encounter people at some of the most difficult moments in their lives. Too many individuals leave incarceration facing barriers that make it difficult to regain stability. Pathways to Independence supports a more coordinated approach that connects people to housing, treatment and services before they return to crisis. Helping people succeed after incarceration strengthens families, improves public safety and creates better outcomes for the entire community." Supporting Statements | Philanthropy The Brown Foundation, Inc. “The Brown Foundation responds thoughtfully and flexibly as Houston’s needs evolve,” said Ann Ziker, executive director of The Brown Foundation, Inc . “Pathways to Independence pairs visionary leadership with action and direct service. Our focus remains on the organizations and people doing the work to make Houston stronger.” Cullen Foundation “Pathways to Independence reflects the entrepreneurial spirit, optimism and collaboration that guide Cullen Foundation’s investments in Houston,” said Scott W. Wise, chief executive officer and chief investment officer of Cullen Foundation . “It brings together rigorous thinking and innovative approaches with the potential to create change at scale.” Houston Endowment "We are deeply proud to have partnered in and supported our region’s work to end homelessness since 2012—and of the extraordinary cross-sector collaboration that has driven meaningful progress,” said Elisa Villanueva Beard, president and CEO of Houston Endowment . “Pathways to Independence builds on that momentum, once again bringing people together to address homelessness at its roots. By combining evidence and local expertise with continuous learning and rigorous evaluation, our region can identify what works, adapt when needed, and once again set a national standard.” Kinder Foundation® “Kinder Foundation believes in transformational giving that improves quality of life in Greater Houston,” said Nancy Kinder, president and CEO of Kinder Foundation . “We were pleased to be a part of the initial funding for this bold regional strategy that delivers meaningful results for people experiencing homelessness.” For more information on Pathways to Independence, view our Media Kit.
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