CCHP Explained: Diversion

Aubry Vonck • May 11, 2021
On July 1, 2020, the City of Houston, Harris County, and the Coalition for the Homeless announced a joint $65-million plan called the Community COVID Housing Program (CCHP), which will serve 5,000 people experiencing homelessness over the course of two years in response to the COVID-19 pandemic.

This four-part series, CCHP Explained, will dive into how we are serving those individuals and families through our COVID response: two permanent housing programs (Bridge to Permanent Supportive Housing and Rapid Re-housing), one new pilot intervention (Diversion), and four additional programs (Auxiliary/Social Distancing Emergency Shelters, Mental Health Case Management, Enhanced Street Outreach, and Permanent Supportive Housing Preservation). 

Today, join us as we dive into Diversion.

The Community COVID Housing Program (CCHP) will accelerate the work of The Way Home Continuum of Care (CoC), which is the homeless response system in Harris, Fort Bend, and Montgomery counties, by serving approximately 5,000 individuals between October 2020 – September 2022. Of these individuals, we anticipate approximately 2,000 clients to be served through the Diversion program.


What is Diversion?

According to the National Alliance to End Homelessness, diversion is “an intervention designed to immediately address the needs of someone who has just lost their housing and become homeless. Diversion is a client-driven approach; its goal is to help the person or household find safe alternative housing immediately, rather than entering shelter or experiencing unsheltered homelessness. It is intended to ensure that the homelessness experience is as brief as possible, to prevent unsheltered homelessness, and to avert stays in shelter.”


The Way Home CoC utilizes Diversion to prevent people from entering homelessness and avoiding the trauma that comes with it. Diversion is generally a three-month program; by the end of the program, our agencies strive for our clients to be stabilized and self-sufficient. Diversion asks, “what do you need and what do you want?” and case managers help our clients get there.

CCHP funding made the introduction of Diversion to the Houston region possible. Before implementing the program, the Coalition worked with the United States Interagency Council on Homelessness, Housing & Urban Development (HUD) Technical Assistance providers, and other federal partners to discuss the best approach to implementing a true homelessness diversion program. Through these conversations, the Coalition learned about Diversion programs in Boston, Seattle, Baltimore, Los Angeles, and more. 


Because Diversion case management focuses on problem solving and a different style of engagement, the Coalition facilitated virtual training on Diversion best practices for 52 direct service staff from partner agencies in December 2020. The training was administered by two HUD trainers who are nationally recognized diversion specialists. While other programs in the CCHP kicked off on October 1, 2020, the Diversion program began on January 1, 2021 to accommodate the training program.  


Five local agencies are providing Diversion through the CCHP: BakerRipley, Endeavors, Houston Area Women’s Center, Northwest Assistance Ministries, and The Salvation Army of Greater Houston.

How does Diversion work?

Diversion is not a housing program; it is a short-term intervention. In order to be enrolled in the Diversion program, an individual must first complete an assessment and meet the criteria. If criteria is met, the individual will then be assigned a case manager who will work with them through the three-month program. Case managers empower their clients to explore options and engage in conflict resolution with friends or family if appropriate and in some cases may offer financial assistance to prevent homelessness or shelter stay.

Diversion relies on active listening and creative problem-solving by the case managers. Whatever barriers are standing in the way of a client remaining stably housed will be addressed. Interventions are determined on a case-by-case basis based on the needs of a client. Here are some examples of Diversion in action:

  • Family reunification – ex. An individual moves from Houston from across the county but has trouble connecting to income or housing. We can help pay for transportation costs to help them reconnect to their support system.
  • Conflict mediation – ex. Two family members living together have had a disagreement. We provide conflict mediation to determine how these two can work out their issues and live peacefully together.
  • Payment for background and credit checks
  • Landlord fees
  • Utility deposits
  • Transportation repairs – ex. An individual’s car needs a repair so they are unable to go to make it to work, potentially losing their income. We can assist with the car repair so they can maintain their job and housing.
  • Grocery cards
  • Fees for assistance securing IDs, birth certificates and social security cards
  • Certifications or license fees related to school or employment
  • Work or education-related assistance

Successes To-Date!

Our local Diversion program is the first one in any major Texas city. Thanks to CCHP funding and resources, we have enrolled 668 individuals into Diversion since January 1, 2021. We are proud to break ground with such an innovative and effective program. Being able to provide assistance in new way to this group of at-risk individuals will decrease the inflow into homelessness, helping individuals avoid the trauma that comes with homelessness.  


Abbey Gleichenhaus and Sable Harris-Buck, both employees of the Coalition, are there every step of the way to assist our partner agencies as they implement this program. Because of the creativity and problem-solving that are inherent in Diversion, the success stories are abundant and diverse. 

Susanne is one of the 668 individuals so far who has been assisted by the Diversion program. Following years of emotional and physical violence from her spouse, Susanne fled her home and sought help from Houston Area Women’s Center. The Coalition was then able to conduct a coordinated housing assessment and she was referred to The Salvation Army of Greater Houston. Susanne refers to her case manager Kiley as her “angel” from The Salvation Army, as both she and Kiley worked diligently to get her out of the shelter and into a home to call her own. Thanks to the additional resources provided by the CCHP, Kiley found a home for Susanne within only a couple of weeks.


Susanne’s story started with her seeking help; because she was strong enough to flee a violent situation and reach out to the resources available to her, she was able to change her life through the CCHP Diversion program and with the help of our partners. Read her full story on The Way Home website


Missed part one? CCHP Explained: Bridge to Permanent Supportive Housing

Missed part two? CCHP Explained: Rapid Re-housing


Questions about Diversion or other aspects of the CCHP? Contact CCHP@homelesshouston.org


Check back next week for our fourth and final CCHP Explained blog to learn about the four additional programs that make up the CCHP: an Auxiliary/Social Distancing Emergency Shelter, Mental Health Case Management, Enhanced Street Outreach, and Permanent Supportive Housing Preservation.


By Sara Hart June 12, 2026
Houston, Texas (June 12, 2026) — The Coalition for the Homeless of Houston/Harris County (CFTH) today released the results of the 2026 Point-in-Time Count & Survey as part of the inaugural State of Homelessness in Houston report, a regional effort that combines PIT Count data with additional system indicators to provide a broader understanding of homelessness and system response across Harris, Fort Bend, and Montgomery counties. The report found 3,321 people experiencing homelessness on a single night in February 2026, reflecting relative stability compared to the 2025 Point-in-Time Count of 3,325. At the same time, the data highlights continued challenges related to unsheltered homelessness, economic and housing pressures, and the ongoing need for coordinated regional investment in homeless response and prevention efforts. This year’s report expands beyond the annual Point-in-Time (PIT) Count to include additional indicators generated through the Homeless Management Information System (HMIS) and HUD System Performance Measures (SPMs). Together, these measures provide additional context about year-round interactions with the homeless response system, housing stability outcomes, and inflow into homelessness over time. "The Point-in-Time Count is like a photograph," said Renee Cavazos-Benavides, vice president of the homeless response system at CFTH . "It captures an important moment, but there is always more happening outside the frame. That's why this year's report includes additional indicators that help us understand how people move into homelessness, how they move back into housing, and where we need to focus our efforts as a community." Key findings from the report include: 3,321 people experiencing homelessness during the February 2026 PIT Count 35,988 unique clients served through the homeless response system, The Way Home, during calendar year 2025 2,135 households housed by partners of The Way Home during calendar year 2025 7,110 people entering homelessness for the first time during federal FY25 85% of people who exited homelessness remained stably housed over a two-year period The PIT Count found 2,051 sheltered individuals and 1,270 unsheltered individuals across Harris, Fort Bend, and Montgomery counties. "The additional data shows our system is doing a great job maintaining our progress, in spite of additional economic stressors and pandemic funding having been exhausted,” said Kelly Young, president and CEO of CFTH . “Further progress will depend not only on additional investments in housing and services but also on our ability to expand new interventions to resolve homelessness more quickly." More than half of unsheltered individuals identified during the PIT Count had a matching HMIS record, reflecting ongoing engagement between outreach teams and people experiencing unsheltered homelessness. The findings underscore the continued need for outreach, additional pathways indoors, and sustained local investment to maintain system stability and respond to changing community needs. “The Point-in-Time Count gives our community a chance to pause and check in with people who may not yet be housed, sheltered, or consistently connected to services,” said Dr. Ben King, clinical assistant professor at the University of Houston Tilman J. Fertitta Family College of Medicine . “It helps us capture information that does not always show up in routine system data — including where people are staying, what barriers they are facing, and what they identify as the causes of their homelessness. Used alongside HMIS data, program performance measures, and community input, the PIT Count remains an important tool to answer questions we wouldn't get to ask otherwise." The annual PIT Count is required by the U.S. Department of Housing and Urban Development (HUD) and helps communities measure trends in homelessness over time. However, the PIT Count does not represent the total number of people who experience homelessness throughout the year. The 2026 State of Homelessness in Houston report combines PIT Count data with other key indicators to provide a more complete picture of homelessness across the region. Behind every number is a person, and a better understanding of homelessness helps communities respond more effectively. "The results remind us that homelessness is one of the most complex challenges facing our city. This is why the 419 Emancipation resource living facility is so important. We will continue working with stakeholders to move people off the streets and provide them with assistance, with the goal of reducing homelessness throughout our community and our neighborhoods," said Mayor John Whitmire. “I’m so proud that Harris County has reduced homelessness by more than 16% between 2018 and 2026, even when most other communities have seen homelessness skyrocket. We’re tackling the issue from both ends: we’re investing in programs to prevent poverty and promote economic mobility, and we’re also prioritizing safe and stable housing for those experiencing homelessness. Our community is only as successful as our most vulnerable residents, and I want to thank the Coalition for the Homeless, The Way Home, and all of our other local partners who have helped turn Harris County into a national model for reducing homelessness,” said Harris County Judge Lina Hidalgo. "The 2026 Point-in-Time Count confirms that our region has remained stable while homelessness has increased in many other parts of the country. However, stability is not enough when over a thousand of our neighbors are still sleeping outside. I’m grateful to the Coalition for the Homeless, The Way Home, outreach teams, law enforcement, service providers, and volunteers for showing that a coordinated local approach can help move people from crisis toward housing,” said Harris County Precinct 2 Commissioner Adrian Garcia . “As a former street cop and sheriff, I know we do not solve homelessness by simply moving people from one place to another. We solve it by treating people with dignity, connecting them to services, and creating real pathways to housing. I remain committed to working with our partners to prevent homelessness, support our veterans and most vulnerable residents, and make homelessness rare, brief, and nonrecurring in Harris County." “Harris County’s stability in the Point‑in‑Time Count stands out against the sharp increase in homelessness seen nationwide since the pandemic,” said Harris County Precinct 4 Commissioner Lesley Briones . “These results reflect years of continued investment in strengthening partnerships and expanding critical services, including two new emergency shelters for survivors of domestic violence. We know there is much more work ahead, and I remain committed to working alongside our partners to prevent and ultimately end homelessness in our community.” “Even with limited new funding and few new programs launched during this reporting period, Houston has remained relatively stable. What this latest data underscores is the need to continue investing in service-connected solutions like 419 Emancipation,” said Mike Nichols, Director of the City of Houston Housing and Community Development Department . “Now that 419 is operational, we are optimistic this triage, transition, and treatment model will help connect more individuals to care, services, and clear pathways toward stability. Behind every number is a real person, and our goal is to ensure more Houstonians are connected to the right support and a stronger path forward.” The full report and methodology appendix are available online here. The executive summary is available online here. The State of Homelessness report is available online here. For more information about the PIT Count and The Way Home homeless response system, visit www.cfthhouston.org. For more information and for results of previous years’ counts, please click here . For photos and B roll of volunteers conducting this year’s PIT Count, click here . ### The Coalition for the Homeless of Houston/Harris County (CFTH) is the backbone of Houston’s solutions to homelessness. It’s a nonprofit organization that uses the power of collective impact to move people experiencing homelessness into housing solutions. Learn more at www.cfthhouston.org . The Way Home is the homeless response system for Houston and Harris, Fort Bend, and Montgomery counties. It’s a public-private partnership — a network of dozens of homeless service providers and other government, philanthropic, and business partners. The Coalition for the Homeless of Houston/Harris County (CFTH), a 501c3, is the designated coordinator of The Way Home.
By Sara Hart May 15, 2026
Every year, Houston’s Point-in-Time (PIT) Count helps provide a snapshot of homelessness across the region. But as speakers emphasized during CFTH Presents: The PIT Count — Behind the Numbers , no single number can fully explain homelessness, or the work required to address it. Hosted by the Coalition for the Homeless of Houston/Harris County (CFTH), the discussion brought together leaders from outreach, data systems, and public health to explore how Houston measures homelessness, why the PIT Count matters, and how year-round data helps guide the region’s homelessness response system.
By Catherine Villarreal February 24, 2026
Houston, Texas (February 24, 2026) – This week, the nonprofit Coalition for the Homeless of Houston/Harris County (CFTH) is leading the annual Point-in-Time Homeless Count & Survey (“PIT Count”) to determine the number of people experiencing homelessness across Houston and throughout Harris, Fort Bend, and Montgomery counties. “We may see a slight uptick in the number this year, but we have a plan,” said Kelly Young, President & CEO of CFTH. “With the support of the City of Houston, Harris County, and private funders, we have been piloting new interventions to shorten the length of time people in our region experience homelessness. With adequate funding, we look forward to expanding those interventions to help people regain lives of self-determination.” CFTH coordinates the Houston region’s public-private homeless response system, The Way Home . Through this collaboration, The Way Home partners have successfully housed over 36,000 people since 2012. CFTH will release the results of Houston’s 2026 PIT Count in the summer, following independent verification by an epidemiologist. These findings will provide insight into how factors such as increases in the cost of living and the end of federal pandemic relief funding have impacted homelessness in our region. More information about the 2026 Point-in-Time Homeless Count & Survey The PIT Count offers a snapshot of how many people are experiencing homelessness in our region on a single night. This year, the “night of record” is Monday, Feb. 23. CFTH determines the number of people staying in shelters on that night by pulling records electronically from the Homeless Management Information System (HMIS) . The unsheltered count will be conducted on the following days, from Tuesday, Feb. 24 to Thursday, Feb. 26. More than 400 volunteers and staff of local nonprofit service provider partners will canvass the three-county region to survey people living unsheltered, using an app on their mobile devices. Results from the 2026 PIT Count will help gauge the progress of The Way Home’s ongoing collaborative efforts. It will also help CFTH and partner homeless outreach teams understand geographic shifts and target their outreach throughout the year. The PIT Count illuminates specific programmatic gaps and provides additional information needed to allocate resources most efficiently. The PIT Count is a requirement of the U.S. Department of Housing & Urban Development (HUD) for the annual Continuum of Care (CoC) funding process. HUD furnishes the majority of funding for programs that provide housing and supportive services to people experiencing homelessness in the region. In 2024, HUD granted more than $71 million to the Houston area.
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