Director of System Access and Navigation

Jordan Hassenflu is the Director of System Access and Navigation at the Coalition for the Homeless (CFTH). She began her career in homeless services at The Beacon, where her firsthand experience navigating the challenges of service delivery shaped her commitment to improving the systems designed to serve vulnerable populations. In her current role, Jordan oversees the Coordinated Entry System for The Way Home, focusing on system integrity, operational efficiency, data integration, and continuous evaluation and improvement. She is passionate about leveraging technology, data, and innovative approaches to strengthen service delivery, improve accessibility, and ensure the homeless response system operates effectively and equitably for those it serves. Originally from Waco, Texas, Jordan attended Texas Tech University and earned her Master of Social Work from the University of Houston. Outside of work, Jordan enjoys traveling, trying new coffee shops, spending time outdoors, and being with family and friends.